PROFESSIONAL CERTIFICATION PROGRAMME IN CUSTOMER CENTRICITY AND CUSTOMER EXPERIENCE MANAGEMENT
𝐁𝐮𝐢𝐥𝐝 𝐄𝐱𝐜𝐞𝐩𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 & 𝐋𝐞𝐚𝐝 𝐰𝐢𝐭𝐡 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐞𝐧𝐭𝐫𝐢𝐜𝐢𝐭𝐲! 𝐂𝐏𝐌 𝐒𝐫𝐢 𝐋𝐚𝐧𝐤𝐚 proudly presents the 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐦𝐞 𝐢𝐧 "𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐞𝐧𝐭𝐫𝐢𝐜𝐢𝐭𝐲 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭", designed for professionals seeking practical expertise in building customer-centric organizations, enhancing customer experiences, and driving sustainable business growth. 
𝐑𝐞𝐬𝐨𝐮𝐫𝐜𝐞 𝐏𝐞𝐫𝐬𝐨𝐧:𝐌𝐫. Nishantha Gunasekara
MBA (PIM-SJP), FIB, FCPM, DBF(UK), ADMA, MISM
Senior Consultant / Managing Director – Emsolv Consultants
7, 14 & 21 August 2026
9.00 AM – 5.00 PM
Galle Face Hotel, Colombo 03
Medium: Bilingual (English 75% | Sinhala 25%)
𝐓𝐚𝐫𝐠𝐞𝐭 𝐀𝐮𝐝𝐢𝐞𝐧𝐜𝐞:Managers, Executives, Customer Service Professionals, Marketing Professionals, HR Professionals, Business Development Professionals, Entrepreneurs & SMEs
20 CPD Credits Awarded
Rs. 45,000/- per person
Corporate Discounts Available
𝐋𝐢𝐦𝐢𝐭𝐞𝐝 𝐒𝐞𝐚𝐭𝐬 – 𝐑𝐞𝐠𝐢𝐬𝐭𝐞𝐫 𝐍𝐨𝐰! 
